Humble Monkey Productions, LLC Shipping Policy

Most items are normally shipped the same or next business day for orders placed before 1PM CST, paid with credit card without complication. Exceptions to this policy are items that are specifically designated as "Out of Stock / Item On Backorder" in the item descriptions. Payment complications include: different shipping and billing addresses, billing information inconsistent with what's on the credit card record, and orders that can't be verified by phone. Orders placed during non-business hours such as evenings, weekends, and holidays are normally processed and shipped on the next business day except Mondays.

Humble Monkey Productions, LLC ships by UPS for all shipments. UPS Ground, 3 Day Select, 2nd Day Air, and Next Day Air are available services.

The most affordable way to ship is by UPS Ground. UPS shipping charges are calculated in real time with UPS's web site, using actual weight of items, shipping distance from Minneapolis, MN, and the published UPS rates. Due to problems on our server and UPS's web site, the calculated shipping cost is occasionally, although rarely, wrong and Humble Monkey Productions, LLC reserves the right to correct such mistakes. Currently, this is affecting less than 1% of all the orders and the correction could be a decrease.

Shipping cost goes up almost exponentially in the sequence of UPS Ground, 3 Day Select, 2nd Day Air, and Next Day Air. UPS does NOT guarantee air delivery to residential addresses. Check the estimated UPS Ground delivery time before choosing a shipping method. Saturday delivery is available from UPS but is very expensive.



All UPS shipments are insured for damage and missing packages by UPS. Humble Monkey Productions, LLC is not responsible for any physical damage to products by shipping company.

Choose the Adult Signature Required option if you don't want the UPS driver to leave your package at your doorstep, which is often important for residential deliveries to apartment complexes where you don't expect anybody home during regular UPS delivery hours. Humble Monkey Productions, LLC is NOT responsible for any loss or damage due to packages left at your doorstep by UPS drivers.

We have made it very easy for you to check the status of your order and track your shipment during transit with UPS. When you place your order, you are given an Order Number. Your purchase order and order number will be confirmed with an e-mail. A shipping confirmation e-mail will be sent to you near mid-night on the date your package is shipped. During transit of your package, visit the UPS site directly for tracking information.

Regular UPS delivery hours are Monday-Friday, 7-5. We do not guarantee the arrival date of the packages. See a UPS map for an estimated arrival date.